I co-authored this book, still available on Amazon.
From Kirkus Reviews: “An insiders’ exuberant, albeit candid, account of how a backwater outpost in IBM’s empire managed to overcome its shortcomings and produce a new family of computers that not only proved a bestseller but also earned its creators a prestigious Malcolm Baldridge National Quality Award.”
Amazon buyer review from 2018: “An inspirational true story of leadership and team building to achieve transformation in business. Very readable and stands the test of time.”